Refund and Returns Policy

Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We want you to love your purchase from Asbrand Fragrances. If you are not completely satisfied, our Refund & Return Policy ensures your peace of mind.

1. Returns

Products may be returned within 7 days of purchase if they are unopened, unused, and in their original packaging.
Proof of purchase (receipt or order number) is required.
For hygiene and safety reasons, opened or used perfumes cannot be returned.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days via your original payment method.
Shipping costs are non-refundable.

3. Exchanges

We will gladly exchange items that arrive damaged, defective, or incorrect at no additional cost to you.
To arrange an exchange, please contact us within 48 hours of receiving your order.

4. Distributor Returns

Distributors may return stock within 14 days of purchase if it is unopened and in resalable condition.
Bulk or promotional items may have specific return conditions communicated at purchase.

For refund or return requests, please contact admin@asbrand.co.za with your order details.

Need help?

Return Delivery Address: 170 Clauvaux road, Tirong, Kyasands, 2163